FAQs

Yes, but we don’t want to nickel and dime you, so one $20 application fee per apartment along with a one month security deposit is you committing to that apartment. If for some reason, we choose not to rent to you, your security deposit will be returned.

The utilities included vary by location. You can call Rochester Gas & Electric to find out what the average of the past 12 month’s usage is to give you an idea, but your usage may be different which can change your monthly bill.  RG&E Customer Service can be reached at…

Your rent should be no more than 35% of your total household income. Cosigners are an option and their income must qualify. Income for all tenants must be stable and verified. You must have a clean previous rental history. Personal references, credit history and criminal/eviction records are also reviewed.

The security deposit is equal to one month’s rent.

Each unit has a stove and fridge, and the majority of our apartments include a dishwasher. Washers and dryer availability vary by location, and may include machines, hook-ups or a coin-op set of machines.

Off-street parking is available at some of our buildings.

If you need to break your lease, we will do everything we can to find a new tenant to replace you. Until then, you are responsible for your rent. No subletting is permitted.

We do not accept smokers. However, there are a few smokers in some buildings because they were there before our no-smoking policy was implemented. Their continued tenancy is contingent upon smoke odor not impacting the space of their neighbors.

The following items constitute an “emergency” and should be called in immediately to receive service:

You may initiate a maintenance request on-line. Unless the problem is an after-hours emergency, do not contact a repair-person directly before contacting Rachel or you may be subject to paying the extra costs involved. All work orders need to be cleared through our office.

So you signed a new lease. Terrific! Now you have rent payments to make. Usually you have to make your first rent payment, plus a security deposit, when you sign the lease. You absolutely have to have those paid in full before we will turn over the keys to your…

LEASE PAYMENTS ARE DUE ON OR BEFORE THE 5th OF EACH MONTH. It needs to be received in our office (not postmarked) by the 5th. All payments received after this date are assessed a late fee of $50. Returned checks (NSF) are assessed a minimum $35 fee + late fees. Any…

You are responsible for turning on your own utilities through RG&E. You can reach them at (800) 743-2110 What about cable/internet? You can use one of the following providers to set up your cable/internet...

We love pets so sometimes, yes, you may have a pet BUT YOU MUST HAVE PRIOR WRITTEN PERMISSION for each and every pet. We allow pets for some places. We do not allow pets in other places. We allow only certain types of pets at certain locations. No dogs over…

Please read your lease. Here is an additional, but not an all inclusive list, of items to check for the move out inspection:

Are you moving? A few things to remember…

Do you have furniture, food or clothing that you are thinking about throwing away? Please consider selling, donating, or recycling them!

Lease ends at noon! Be aware that the lease ends at noon on the last day of your lease, unless you renewed. Anything left in your apartment after your lease expires will be considered abandoned. We will not be responsible for damage or loss of your personal property left behind…

We will MAIL YOU an itemized list of damages and deductions, if any, along with either your remaining deposit or an invoice for any costs over and above the deposit. This will happen within 45 days of the end of your lease. There are no exceptions to this rule. You…

A home fire can be devastating and they happen more frequently than you may imagine. Cooking and kitchen-related fires make up nearly 60% of all fires in the City of Rochester each year! A good resource for fire prevention can be found from the Department of Homeland Security. We highlight…